Frequently Asked Questions (FAQs)

Softfloor products have a wide range or uses and are often asked question, so we’ve written answers to some of the most common questions here. We hope you find this useful, but if there’s anything you’re not sure about, please call us on the number above or email us here and we’ll be happy to help.

Product FAQ

What are the tiles made from?

All of our EVA foam play mats are made from a high-quality, high-density, closed-cell EVA (ethylene-vinyl acetate) foam with added PE (polyethylene) for flexibility and longevity. Our PVC floor tiles are made from a high-quality, high-density, virgin PVC, with an added colourant.

Are the tiles safe?

In terms of materials, all of our EVA foam products are non-toxic, odourless, and free of ammonia, latex, phthalates, and other chemicals of concern. In particular, the chemicals DMF (dimethyl fumerate) and Formamide are not present in our products. Our products are tested at source by SGS to REACH EU guidelines and in the UK by SATRA, the materials testing agency.

All EVA foam tiles meet the Reaction to Fire Classification BFL-S1.

All EVA foam tiles meet the Slip Resistance Classification BS EN 7188.

How do I clean the tiles?

Plain colour and printed (wood etc.) EVA foam tiles can be cleaned using a regular dish cloth and warm soapy water (and/or a mild detergent). We do not recommend using a vacuum cleaner on plain colour and printed EVA foam tiles as this can damage the surface. Carpet tiles can be cleaned with a vacuum, preferably on hard floor mode to avoid brush marks. Rubber and PVC tiles should be first swept with a soft pile brush, then can be cleaned using a mop and bucket or power washer.

Can I combine different tiles?

In some cases, yes. For example, all of our 50cm 'classic' range interlocking mats use the same cut-out mould, meaning they are completely compatible, so you can combine mats to make your own unique layout!

Are the tiles in stock?

We keep high stock levels of our most popular mats and although demand is often high, all mats are available and in-stock unless marked otherwise. For more information, including large orders, custom colours and logos please enquire.

Do you provide samples?

Yes! All samples are free (plus delivery) and can be ordered online here.

Do you give trade rates?

No, we manufacture direct to retail so our lowest price is always our best price.

Delivery FAQ

How long does delivery take?

Orders are usually processed within 48 hours but could take longer during busy periods. We provide a standard 5 to 10 day courier delivery service for regular orders and a pallet service for large/heavy orders.

Do you offer expedited delivery?

Online orders are limited to our standard delivery service (3 to 7 days). However, we can provide an expedited delivery service on telephone orders in some cases. Please call us on the number above.

Do deliveries need to be signed for?

Yes, all deliveries must be signed for, so please arrange accordingly.

Do you deliver to PO Box addresses?

Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.

Do you deliver to BFPO addresses?

Unfortunately we do not deliver to BFPO addresses at this time.

Fitting FAQ

Are the tiles easy to assemble?

Yes, all of our mats feature an interlocking edge design so tiles fit together easily to create a strong bond.

Do I need to prepare my surface?

Whilst a flat, smooth, clean surface is ideal, we understand it might not always be possible. Our EVA tiles are able to cope with small amounts of dust and dirt and even small variations in floor level. Please note however that too much variation can create pressure under the tiles and may cause them to bow upwards in some environments.

Are the tiles easy to cut?

Both EVA foam mats and solid rubber gym mats can be cut to size using a standard utility knife with a good straight edge and of course, gloves.


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