Frequently Asked Questions (FAQs)
Softfloor products have a wide range or uses and are often asked question, so we’ve written answers to some of the most common questions here. We hope you find this useful, but if there’s anything you’re not sure about, please call us on the number above or email us here and we’ll be happy to help.
All of our EVA foam play mats are made from a high-quality, high-density, closed-cell EVA (ethylene-vinyl acetate) foam with added PE (polyethylene) for flexibility and longevity. Our PVC floor tiles are made from a high-quality, high-density, virgin PVC, with an added colourant.
In terms of materials, all of our EVA foam products are non-toxic, odourless, and free of ammonia, latex, phthalates, and other chemicals of concern. In particular, the chemicals DMF (dimethyl fumerate) and Formamide are not present in our products. Our products are tested at source by SGS to REACH EU guidelines and in the UK by SATRA, the materials testing agency.
All EVA foam tiles meet the Reaction to Fire Classification BFL-S1.
All EVA foam tiles meet the Slip Resistance Classification BS EN 7188.
Plain colour and printed (wood etc.) EVA foam tiles can be cleaned using a regular dish cloth and warm soapy water (and/or a mild detergent). We do not recommend using a vacuum cleaner on plain colour and printed EVA foam tiles as this can damage the surface. Carpet tiles can be cleaned with a vacuum, preferably on hard floor mode to avoid brush marks. Rubber and PVC tiles should be first swept with a soft pile brush, then can be cleaned using a mop and bucket or power washer.
In some cases, yes. For example, all of our 50cm 'classic' range interlocking mats use the same cut-out mould, meaning they are completely compatible, so you can combine mats to make your own unique layout!
We keep high stock levels of our most popular mats and although demand is often high, all mats are available and in-stock unless marked otherwise. For more information, including large orders, custom colours and logos please enquire.
No, we manufacture direct to retail so our lowest price is always our best price.
Orders are usually processed within 48 hours but could take longer during busy periods. We provide a standard 5 to 10 day courier delivery service for regular orders and a pallet service for large/heavy orders.
Online orders are limited to our standard delivery service (3 to 7 days). However, we can provide an expedited delivery service on telephone orders in some cases. Please call us on the number above.
Yes, all deliveries must be signed for, so please arrange accordingly.
Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.
Unfortunately we do not deliver to BFPO addresses at this time.
Yes, all of our mats feature an interlocking edge design so tiles fit together easily to create a strong bond.
Whilst a flat, smooth, clean surface is ideal, we understand it might not always be possible. Our EVA tiles are able to cope with small amounts of dust and dirt and even small variations in floor level. Please note however that too much variation can create pressure under the tiles and may cause them to bow upwards in some environments.
Both EVA foam mats and solid rubber gym mats can be cut to size using a standard utility knife with a good straight edge and of course, gloves.
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